Neighbor Support
A lighter-touch option for residents who mostly want peace of mind — a friendly check-in now and then, and priority scheduling if something comes up, without a large ongoing commitment.
Your Neighbor in Technology
Ongoing Technology Support for Penthouse Residents
Computer Pros LLC is exploring a simple, ongoing-support option for residents who'd like a trusted local person to call whenever technology questions come up — not just for a single visit.
This is an interest page, not a live offer. Nothing on this page is a membership you can purchase today. Names, pricing, included support, time limits, response times, rollover rules, discounts, cancellation terms, and payment options are all still under consideration and have not been approved. Everything below describes concepts Computer Pros LLC is exploring, shaped by resident feedback — not a final program.
Why consider ongoing support at all?
A single repair or setup visit solves the problem in front of you. But technology doesn't stay fixed — a software update changes something, a new scam email shows up, a streaming app stops working right before movie night. Many residents have said they'd like the option of an ongoing relationship with a technology helper, rather than starting from scratch and searching for a new repair person every time something comes up. That's the idea Computer Pros LLC is exploring here.
Concepts under consideration
These are early, working names for ideas — not finished products. Think of them as three different "shapes" an ongoing relationship could take, ranging from occasional light-touch help to a more hands-on, always-available option. None of the details below (support hours, response windows, or price) are decided.
Tech Care
A middle option built around a set amount of hands-on help each month or quarter — the kind of thing that could cover routine tune-ups, quick troubleshooting calls, and help staying on top of updates and backups.
Tech Care Plus
A more comprehensive option for residents who want the most hands-on relationship — potentially including faster response, more included time, and proactive check-ins rather than waiting for something to break.
What's genuinely still being decided
To be fully transparent, here is everything that has not been finalized, so nothing on this page is mistaken for a real offer:
- Final names for each option
- Pricing for any plan
- Exactly what support is included in each option
- Monthly or annual time limits, if any
- Expected response times for calls or messages
- Whether unused time rolls over to a future month
- Any discounts (multi-unit, annual payment, referral, or otherwise)
- Cancellation terms and notice periods
- How payment would be collected
All of this will be shaped by what residents actually say they want — which is the entire purpose of this page.
What is available right now, with no plan required
You do not need to wait for these concepts to be finalized to get help today:
Free Technology Health Check
A quick self-screening plus a complimentary 20-minute review, available today.
Take the Health Check →One-time visits
Every service on the Services page is available as a standalone visit, no membership needed.
See all services →Ask John directly
Have a quick question? Reach out any time — you don't need an ongoing plan to get an answer.
Contact John →
Help shape the final plan
Tell John what ongoing help would actually be useful
This is the single most useful thing you can do if you're interested in an ongoing option: say so, and say what you'd actually want out of it. Would you rather pay a flat monthly amount, or only pay when you use it? Does a fast response time matter more to you than a lower price? Every response here directly shapes what gets built.
This page does not create a membership, promise availability, or establish service terms. Submitting the form below is simply a way to share your interest and preferences — it is not a signup or a payment.
Share Your Interest
Frequently asked questions
Is Tech Care available to sign up for right now?
Not yet. This page describes concepts Computer Pros LLC is considering based on resident interest. No plan can be purchased today, and nothing here is a final offer.
Why isn't there any pricing on this page?
Because pricing, support limits, response times, and terms have not been finalized. Publishing numbers before they are settled would risk promising something that could change, which would not be fair to residents.
How will Computer Pros LLC decide what to offer?
Largely from resident feedback gathered through this page and in-person conversations during Technology Health Reviews. The goal is to build something residents actually want, not to guess.
Will I be able to get help without an ongoing plan?
Yes. One-time visits and the free Technology Health Check and Review are available now and do not require any membership or ongoing plan.
How can I share feedback?
Use the form above, or mention it during a Technology Health Review or any visit with John. Both count equally toward shaping the final plans.