Your Neighbor in Technology
Wi-Fi Troubleshooting Checklist
Work through common Wi-Fi problems in a safe order.
This guide provides general educational information. It is not a formal cybersecurity audit, diagnosis, or guarantee.
Checklist
- Confirm whether one device or every device is affected
- Check modem and router lights
- Restart equipment in the correct order
- Test closer to the router
- Forget and reconnect to the network
- Check for device updates
- Test a wired connection when possible
- Review router placement
- Look for interference and dead zones
- Confirm internet-provider status
- Consider mesh Wi-Fi for larger coverage areas
Important reminders
- Do not press the factory-reset button unless settings are documented.
- Avoid sharing the Wi-Fi password publicly.
- Call for help when equipment or account changes are unclear.
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